Support
Ask us anything — a real person will reply by email.
Quick start
- Make a song from your storyOpen the Create tab and answer a few gentle questions — AI turns your story into lyrics and a melody.
- Sing itOpen your new song and tap sing: the lyrics light up word by word, and you sing in your own voice.
- SharePost it to the home feed, or send the link to someone you want to hear it.
Common questions
What are diamonds for? What is the monthly plan?
Diamonds pay for things that use AI processing, like creating a song, building a video or sending a gift. The monthly plan is a recurring subscription through Apple; its benefits and price are shown in full on the Diamonds screen, Monthly plan tab, before you confirm.
How do I cancel the monthly plan?
Apple manages cancellation: open iPhone Settings › [your name] › Subscriptions, choose AI Karaoke, then Cancel Subscription. The plan keeps working until the end of the period you've paid for.
I paid but don't see my diamonds or plan.
In the app, open the Diamonds screen, choose the Monthly plan tab and tap Restore purchases. If it's still missing, send us a note with the form below.
How do I get a refund?
All payments go through Apple, so Apple handles refunds: visit reportaproblem.apple.com, sign in, pick the purchase and choose Report a Problem. If you need a hand, write to us with the time of the purchase.
How do I report or block a post or a user?
Tap the ⋯ menu on the post or on the person's profile and choose Report or Block. Your blocked list is in Settings, and you can unblock anyone at any time.
Is LIVE safe?
In a LIVE room you can report the room or a viewer, and the host can remove anyone who is causing trouble. If you see something serious, report it right away and write to us.
How do I delete my account?
Open Settings › Delete account (right below the Account group) and follow the steps. Your data is removed as described in the Privacy Policy.
Contact us
Write to support@aikaraoke.net, or use the form below. We'll reply to the email you leave.